Door Ops Playbook for Indian Club Nights

The door is where the platform proves itself

No event tool matters if it fails when the queue is moving. Door teams need fast scan states, clear exceptions, and a simple way to tell who has arrived without radio chaos.

Assign scanner roles before doors

One person should own paid tickets, one should own guestlist or invite QR handling, and one should float for escalation. If everyone scans everything, nobody knows where the bottleneck is.

Run a five-minute door brief

• Confirm the valid ticket types and cutoff rules.
• Confirm wristband color or stamp by access level.
• Confirm who can override a disputed scan.
• Confirm how refunds, duplicates, and already-scanned tickets should be handled.
• Confirm where the line should move when the entrance gets crowded.

Use live arrivals as an ops signal

Arrival counters are not only reporting. They tell you when to open another scanner, when the headliner should hold for 15 minutes, and whether promoters actually brought the guestlist they promised.