Help centre

How can we
help you out?

Pick the lane that matches your role. Hoizr's support team replies same-day for active hosts and within one working day for everyone else.

Hoizr's support team is staffed across IST hours and replies same-day for active hosts.

Considering Hoizr but haven't onboarded yet? The sales team will quote your event-specific rate and walk you through the platform.

Our blog ships short operator playbooks every couple of weeks — on-sale day, fan CRM growth, door ops, and more.

Quick answers

Before you write.

I'm a host. How do I reach support during my event?

Email contact@hoizr.com or use the in-dashboard help button. The team monitors both channels across IST hours and during weekend show windows.

I'm a customer who bought a ticket. Who do I contact?

For ticket queries and refunds, reach contact@hoizr.com or the contact channel inside your order page.

I'm a journalist or press contact.

Write to contact@hoizr.com and the team will share the press kit and interview path.

I'm thinking of partnering with Hoizr.

Email contact@hoizr.com with what you're building — agency, venue, collective, or operator network.

Something looks broken on this website.

Send a quick note to tech@hoizr.com with the URL and a screenshot if possible. The engineering team triages these the same day.

Get your event rate

Direct sales. Owned fan CRM. AI pricing. Built for the way India actually goes out. Start with the commission offer for your next night.