Privacy Policy

This Privacy Policy applies to Hoizr Technologies Pvt. Ltd. and the Hoizr platform, including business.hoizr.com, hoizr.com, dashboards, checkout flows, event pages, door-scanning tools, campaign tools, APIs, support channels, and related services.

In this policy, a Host or Organiser means a business, promoter, venue, festival, club, comedy room, artist team, or other person using Hoizr to create, promote, sell, scan, or settle an event. A Customer or Attendee means a person who browses, registers for, buys, receives, transfers, or uses a ticket, invite, guestlist entry, QR code, campaign message, or event-related communication. Hosts, Customers, collaborators, team members, and visitors are collectively called Users.

Hoizr acts as an independent data fiduciary or controller for information we collect to create accounts, operate the platform, secure the service, process our own commercial records, communicate with Users, run support, prevent abuse, and comply with legal, tax, accounting, and regulatory obligations.

Hoizr acts as a processor or service provider when a Host uploads or imports their fan database, CRM contacts, guestlists, promoter lists, invite lists, or campaign audiences and asks Hoizr to process that data for the Host's event, campaign, door operation, reporting, or settlement workflow. In those cases, the Host decides why that data is used and must have the required consent, notice, or other lawful basis to upload and use it.

We collect information you provide directly, information generated when you use Hoizr, information provided by Hosts or team members, and information from service providers that help us run payments, messages, analytics, fraud checks, hosting, support, and settlement.

• Identity and contact data, such as name, email address, phone number, account role, OTP or login metadata, profile details, and support messages.
• Host business data, such as legal name, trade name, venue details, team members, permissions, bank account verification status, payout account details, PAN, GST registration type, GSTIN where provided, billing address, and tax declarations.
• Event and ticket data, such as event title, city, venue, date, ticket type, price, guestlist settings, invite QR, scanner activity, arrival status, refund status, cancellation status, chargeback status, and settlement records.
• Customer and fan data, such as ticket buyer name, phone, email, event attendance history, purchase source, campaign segment, communication preferences, imported contact fields, check-in status, and CRM notes configured by the Host.
• Campaign and marketing data, such as email, SMS, WhatsApp, push, in-app, or other message content, send logs, delivery events, open and click signals where available, unsubscribe state, wallet credit use, and campaign performance.
• Payment and finance metadata, such as Razorpay order IDs, payment IDs, refund IDs, invoice IDs, payout IDs, ledger entries, settlement statements, GST split metadata, and reconciliation records. Hoizr does not store full card numbers, UPI credentials, CVV, or other complete payment credentials.
• Technical data, such as IP address, device type, browser, operating system, cookies, session identifiers, crash logs, security logs, pages visited, referring URLs, approximate location inferred from network or device settings, and usage events.

We use information to provide, secure, improve, and account for the Hoizr platform. We do not sell or trade a Host's customer database to unrelated organisers.

• Create and manage Host, Customer, collaborator, scanner, and team-member accounts.
• Publish event pages, process ticket orders, issue confirmations, create QR codes, scan entries, manage refunds, handle cancellations, and support door operations.
• Send transactional messages such as login OTPs, ticket confirmations, refund updates, event changes, payout updates, account alerts, security notices, and legal notices.
• Run Host-directed campaigns through channels such as email, SMS, WhatsApp, push, in-app notifications, and similar channels, subject to preferences and opt-outs.
• Calculate platform fees, Hoizr commissions, GST, ticket GST pass-through, AI Boost charges, marketing credit top-ups, unused credit refunds, chargebacks, ledger entries, invoices, credit notes, and payout statements.
• Verify payout readiness, bank account status, Host declarations, KYC-dependent checks, admin verification, and fraud or risk signals.
• Respond to support requests, investigate bugs, analyse product usage, improve dashboards, personalize operational recommendations, and maintain reliable reporting.
• Comply with law, tax, accounting, audit, payment, security, regulatory, dispute, chargeback, and court or government requirements.

Hosts use Hoizr to keep and activate their own customer relationships. If you buy a ticket from, join the guestlist of, follow, or otherwise interact with a Host through Hoizr, that Host may receive information needed to run the event and may use Hoizr to contact you about that Host's related events, offers, loyalty benefits, door updates, or post-event communication.

You can unsubscribe from non-transactional email or message campaigns where an unsubscribe or opt-out mechanism is provided. Transactional, legal, safety, payment, refund, account, and event-critical messages may still be sent where needed to provide the service or comply with law.

We share information only where needed to run Hoizr, honour a User request, support a Host's event workflow, meet legal duties, protect the platform, or complete a business transaction.

• Hosts and their authorised team members, for events, tickets, customer lists, imported audiences, campaign results, scanner logs, refunds, and settlement records connected to that Host.
• Customers, where needed to show event details, ticket status, refund status, Host information, venue instructions, or campaign unsubscribe controls.
• Payment, payout, KYC, messaging, email, WhatsApp, SMS, push notification, cloud hosting, analytics, customer support, security, accounting, and infrastructure providers that process data for Hoizr or for a Host-directed workflow.
• Government, tax, law-enforcement, court, regulator, payment-network, bank, chargeback, audit, or professional-adviser recipients where disclosure is required or reasonably necessary.
• A successor, buyer, investor, affiliate, or restructuring participant if Hoizr is involved in a merger, financing, acquisition, sale, reorganisation, or transfer of all or part of the business, subject to appropriate confidentiality protections.

Hoizr's finance model creates records that may include personal data and commercial data. These records are used for checkout, customer booking fees, Hoizr commission, GST on Hoizr fees, ticket GST pass-through where the Host is eligible, refunds, chargebacks, marketing credits, AI Boost charges, invoices, credit notes, payout statements, and reconciliation.

In V1, customer ticket payments route through Hoizr's payment flow and organiser payouts are created after the event, the refund window, and admin verification. Hoizr absorbs payment gateway and payout fees in V1 and does not deduct those processor fees from Host payouts unless the finance configuration or commercial terms change.

Hoizr uses cookies, local storage, session identifiers, analytics events, and similar technologies to keep Users signed in, remember preferences, secure accounts, measure product usage, understand marketing performance, detect abuse, and improve the service. More detail appears in the Cookies & Trackers page.

Information may be stored and processed in India and in other countries where Hoizr or its service providers operate infrastructure. By using Hoizr, you understand that your information may be transferred, stored, and processed outside your city, state, or country, subject to safeguards required by applicable law.

We use technical and organisational controls intended to protect information, including access controls, role-based permissions, secure transport, provider security controls, audit trails, operational monitoring, and internal review processes. No internet service can guarantee absolute security, so Users must also protect their devices, passwords, OTPs, sessions, and account access.

We keep information for as long as needed to provide Hoizr, maintain event history, support CRM exports, settle payouts, process refunds and chargebacks, issue invoices or credit notes, meet tax and accounting obligations, resolve disputes, enforce agreements, secure the platform, and comply with law.

Host-imported customer data remains available to the Host while the Host account is active, unless deleted, exported, restricted, or otherwise handled according to the Host's instructions and Hoizr's legal obligations. Some records, including finance, tax, fraud, dispute, and security logs, may need to be retained even after an account or contact is deleted.

Depending on your location and how Hoizr holds the data, you may ask to access, correct, update, export, restrict, or delete personal information, withdraw consent where processing is based on consent, object to certain marketing, or raise a grievance.

If your request relates to information controlled by a Host, such as a Host-imported CRM contact or campaign audience, we may route the request to that Host or work with the Host to respond. We may verify your identity before acting on a request and may retain information where law, tax, fraud-prevention, dispute, chargeback, accounting, or safety obligations require it.

Hoizr is not designed for children to create Host accounts. Events may have age, alcohol, venue, or entry restrictions set by the Host or venue. Customers must check the event page and venue rules before purchase and attendance.

We may update this Privacy Policy as Hoizr, applicable law, or our operating model changes. Material updates will be posted on this page and, where required, communicated through the platform or email.

Privacy requests: contact@hoizr.com. General support: contact@hoizr.com. Legal notices: contact@hoizr.com.