Terms & Conditions

By creating an account, logging in, listing an event, buying or receiving a ticket, scanning at the door, sending a campaign, using an API, accepting a payout declaration, or otherwise using Hoizr, you agree to these Terms & Conditions.

If you use Hoizr for an organisation, business, venue, promoter, artist, brand, or team, you confirm that you are authorised to bind that organisation. If you do not agree, you must not use Hoizr.

Hoizr means Hoizr Technologies Pvt. Ltd. and the Hoizr platform. Service means Hoizr's websites, dashboards, event pages, ticketing, checkout, QR, scanner, guestlist, CRM, campaign, reporting, AI Event Assistant, settlement, payout, support, and related services.

Host or Organiser means a User who creates, manages, promotes, sells, scans, settles, or reports on an event through Hoizr. Customer or Attendee means a User who browses, buys, registers for, receives, transfers, redeems, scans, or attends using a ticket, QR, invite, guestlist entry, campaign link, or related event record. Collaborator means a User invited by a Host, including a promoter, door staff member, scanner, team member, analyst, or admin.

Ticket includes paid tickets, free guestlist entries, invite QRs, RSVP records, wristband or entry records, and any other event access credential issued through Hoizr. Platform Fee means the customer booking fee shown at checkout. Commission means Hoizr's Host-side event commission. Ticket GST means GST on the Host's ticket value when the Host is eligible and chooses to collect it. Hoizr Fee GST means GST charged on Hoizr's own fees.

Hoizr is a technology, ticketing, marketing, entry, CRM, and settlement platform for live events. Hoizr is not the organiser, producer, venue, security agency, crowd manager, medical provider, alcohol vendor, transport provider, or safety authority for events listed by Hosts unless expressly stated in a separate written agreement.

Hosts remain responsible for the event itself, including permissions, licensing, event content, venue readiness, crowd management, safety, emergency response, staffing, artist obligations, local-law compliance, taxes on their supplies, entry rules, customer experience, and refunds where applicable.

You must provide accurate account, business, tax, bank, and contact information and keep it updated. You are responsible for protecting passwords, OTPs, devices, sessions, API keys, team-member access, scanner access, and any actions taken through your account.

Hoizr may refuse registration, restrict access, suspend an account, hold a payout, reject an event, require additional verification, or remove content where we reasonably believe there is fraud, security risk, legal risk, tax risk, abuse, customer harm, chargeback exposure, inaccurate information, or breach of these terms.

Hosts must ensure every event listing is accurate and lawful before tickets or invites are issued. This includes event name, venue, city, date, entry times, age rules, refund policy, ticket prices, tax settings, lineup, door policy, safety rules, capacity, collaborator permissions, guestlist rules, and customer-facing claims.

Hosts are responsible for obtaining and maintaining all registrations, licences, permissions, NOCs, performance rights, venue permissions, alcohol-related approvals, artist approvals, municipal permissions, tax registrations, and other approvals required for the event. Hosts must not use Hoizr for unlawful, misleading, unsafe, discriminatory, fraudulent, or prohibited activity.

Customers must review the event page, Host terms, venue rules, refund policy, age restrictions, entry requirements, ID requirements, timing, and safety notices before purchase or attendance. A ticket gives the right to seek entry according to those rules; it does not guarantee entry where the Customer fails eligibility, safety, ID, behaviour, dress-code, timing, legal, or venue requirements.

Customers must not duplicate, tamper with, resell unlawfully, misuse, or commercially exploit tickets, QR codes, guestlist entries, campaign links, or scanner flows. Attendees are responsible for their own conduct, including alcohol consumption and compliance with applicable law.

Hoizr's finance source of truth currently configures free or guestlist events at 0% commission, exclusive paid events at 4.49% commission plus 18% GST, and non-exclusive paid events at 8.49% commission plus 18% GST. AI Event Assistant or AI Boost offers may replace the basic commission rate with a rate in the configured band and may include a separate AI Boost fee plus GST.

The customer Platform Fee is currently 5% of ticket taxable value, with 18% GST on that platform fee. The Platform Fee is calculated on ticket taxable value, not on the ticket GST component. Hoizr's Host-side commission is also calculated on ticket taxable value, not on ticket GST.

Commercial values are stored in Hoizr's configuration and may change for future events, future purchases, new products, special plans, or written commercial arrangements. Rates locked into an order or event snapshot are used for that order or event settlement unless correction is required for fraud, mistake, legal compliance, or a system error.

Hoizr charges GST on Hoizr's own fees where applicable, including customer platform fees, Host commission, marketing credit purchases, and AI Boost fees. Ticket GST is separate: when a Host is eligible to collect ticket GST, Hoizr may collect it from Customers on the Host's behalf and pass it through to the Host; the Host remains responsible for tax treatment and remittance on the Host's ticket supply.

Only Hosts with verified GST status marked as Regular or Casual Taxable Person may collect ticket GST through Hoizr. Unregistered and composition Hosts cannot separately collect ticket GST through Hoizr. If a Host saves payout details as unregistered or composition, Hoizr may require a Section 24(IX) CGST Act declaration acknowledging the Host's tax position, liability, and indemnity to Hoizr.

Hosts are responsible for their own GST, PAN, TDS, TCS, income-tax, withholding, return filing, invoicing obligations, and professional advice. Hoizr may deduct, collect, withhold, report, or require records where law, configuration, payment-provider rules, or finance controls require it.

For V1, Hoizr uses Normal Pay: Customer funds route through Hoizr's payment flow and eligible Host payouts are made from Hoizr's settlement account to the verified Host bank account. Direct Pay is disabled unless Hoizr enables it under a separate arrangement.

The system auto-calculates settlement after the event and refund window, then creates a pending payout summary. Funds are not auto-released: an authorised Hoizr admin must review and verify the payout before Razorpay X or another payout provider is instructed to send money.

The current finance source of truth makes payouts eligible after a two-working-day refund window inside the event payout cycle. Exclusive events are currently expected within 5-7 working days after event end and non-exclusive events within 8-10 working days after event end, subject to verification, bank/KYC readiness, refunds, chargebacks, disputes, reconciliation, risk checks, holidays, payment-provider delays, and account holds.

Hoizr may deduct or adjust commission, GST on commission, approved refunds, chargebacks, AI Boost amounts, unpaid Hoizr dues, cancellation charges where applicable, tax withholdings where enabled, and other amounts payable under these terms or a written agreement. In V1, Hoizr absorbs payment gateway and payout fees and does not deduct those processor fees from Host payout.

Each event may have a refund policy, including non-refundable, refundable until sales end, refundable until event start, or organiser-approval-required. Customers must check the event policy before purchase. If organiser approval is required, Hoizr may forward or surface the request to the Host and process the refund after approval.

By default, the customer Platform Fee and GST on that Platform Fee are non-refundable. Ticket GST, where collected on the ticket value and where refundable under the applicable policy, is refunded with the ticket amount. Chargebacks, failed payments, disputes, suspicious activity, and payment-provider reversals may reduce a Host payout or be recovered from future payouts.

If an event is cancelled, Hoizr may stop sales, cancel valid tickets, process refunds according to policy and law, hold settlement, deduct permitted cancellation costs or unrecovered amounts from Host payouts, and require the Host to communicate with Customers. Hosts must not move a paid event exclusively to another platform after Hoizr tickets have been sold without addressing existing customer, payout, fee, and brand-impact obligations.

If a Customer pays a Host, promoter, venue, or third party outside Hoizr, that payment relationship is between the Customer and that recipient. Hoizr is not responsible for cash, UPI, card, bank-transfer, or other offline payments collected outside Hoizr, and Hoizr is not required to refund offline payments unless expressly agreed in writing.

Hosts using Hoizr tools for offline ticket issuance, door validation, or operational tracking remain responsible for offline payment collection, receipts, disputes, refunds, tax treatment, and customer communication.

Hosts may use Hoizr marketing tools to send or schedule campaigns through configured channels such as email, SMS, WhatsApp, push, in-app, or similar channels. Hosts must have the required consent, notice, opt-in, or other lawful basis for imported contacts and must honour unsubscribe, opt-out, and messaging rules.

Marketing credits are currently configured as 1 credit = INR 1, minimum 100 credits per top-up, no platform fee on credit purchase, and 18% GST on the credit value. Used credits are non-refundable. Unused credits are refundable at INR 1 per unused credit plus the corresponding GST reversal, subject to Hoizr's records, payment-provider constraints, and compliance checks.

Default channel debit rates are configuration-driven. Current defaults are email 1 credit, SMS 0.2 credit, WhatsApp 0.5 credit, and push notification 0 credit per send. Hoizr may update channel availability, provider routes, approval requirements, templates, pricing, and deliverability controls for future campaigns.

Hosts may invite collaborators, promoters, scanner staff, analysts, or team members. The Host is responsible for the permissions granted, actions taken, commissions promised, lists shared, and errors made by those users unless Hoizr is directly responsible under a separate written agreement.

Hoizr is not the employer, agent, payroll provider, or tax advisor for Host collaborators, promoters, reps, scanner staff, or venue teams. Any commission, fee, employment, tax, or operational arrangement between the Host and those users is the Host's responsibility.

Hoizr owns or licenses the platform, software, designs, dashboards, code, trademarks, logos, documentation, templates, analytics structure, and related intellectual property. Users must not copy, reverse engineer, scrape, resell, sublicense, modify, interfere with, or commercially exploit Hoizr except as allowed by these terms.

Hosts retain responsibility for event content, images, names, descriptions, lineups, logos, offers, and campaign materials they upload or approve. Hosts grant Hoizr the rights needed to host, display, resize, distribute, send, index, analyse, and promote that content for the event and related platform operation. Feedback may be used by Hoizr without restriction or compensation.

Users must not use Hoizr to commit fraud, mislead customers, sell illegal or unsafe events, violate intellectual-property rights, spam, harass, discriminate, bypass payment flows, manipulate scans, tamper with tickets, reverse engineer the platform, introduce malware, overload systems, scrape data, evade fees, hide taxes, or violate applicable law.

Hoizr may remove events, block campaigns, disable scanners, restrict exports, suspend accounts, hold payouts, cancel tickets, or notify authorities where we reasonably believe there is a legal, safety, payment, fraud, customer-protection, tax, security, or platform-integrity risk.

Events can involve risks, including crowding, weather, venue conditions, transport issues, artist changes, medical incidents, alcohol consumption, substance misuse, security events, government orders, and emergencies. Hosts and venues are responsible for safety arrangements, lawful entry control, emergency response, medical support, crowd management, and regulatory compliance.

Hoizr does not permit, endorse, organise, sell, or facilitate illegal substances. Customers and Hosts are solely responsible for their own conduct and compliance with law. Hoizr is not liable for injury, illness, death, loss, or damage arising from an event except to the extent liability cannot be excluded under applicable law.

Hoizr's Privacy Policy explains how personal information is collected, used, shared, retained, and protected. Hosts uploading or importing customer databases, guestlists, contacts, or campaign audiences must have the required rights and must indemnify Hoizr for claims arising from unlawful or unauthorised uploads, messaging, processing, or exports.

Where Hoizr processes personal data for a Host, the Host remains responsible for the instructions, lawful basis, notices, consents, opt-outs, accuracy, retention, and customer requests for that data unless applicable law places an independent obligation on Hoizr.

Hoizr aims to provide a reliable service but does not guarantee uninterrupted, error-free, or always-available access. Maintenance, outages, provider failures, telecom issues, security incidents, payment-provider downtime, force majeure, or product changes may affect the service.

Hoizr may add, remove, suspend, limit, redesign, or change features, integrations, pricing configurations, campaign channels, payout workflows, support channels, or eligibility rules. Material changes to these terms will be posted on the site or communicated through the service where required.

The service is provided on an as-is and as-available basis to the fullest extent permitted by law. Hoizr does not warrant that event outcomes, sales, attendance, delivery rates, revenue, rankings, settlement timing, or campaign performance will meet expectations.

To the fullest extent permitted by law, Hoizr is not liable for indirect, consequential, special, punitive, exemplary, loss-of-profit, loss-of-data, loss-of-goodwill, business-interruption, event-loss, or third-party damages. Hoizr's total liability for claims connected to the service is limited to the amount paid to Hoizr as Hoizr fees by the claiming User in the twelve months before the claim, except where law does not allow that limitation.

Users agree to defend, indemnify, and hold Hoizr, its officers, employees, contractors, affiliates, payment partners, and service providers harmless from claims, losses, liabilities, penalties, damages, costs, and expenses arising from their event, content, customers, imported data, taxes, licences, refunds, safety failures, collaborator actions, offline payments, breach of these terms, or violation of law.

You may stop using Hoizr at any time, subject to payment, refund, payout, tax, dispute, chargeback, customer-service, and data-retention obligations that survive termination. Hoizr may suspend or terminate access immediately where required for safety, security, legal, tax, payment, abuse, fraud, or breach reasons.

After termination, licences granted to use the service end, but provisions on payments, taxes, refunds, chargebacks, data, intellectual property, acceptable use, disclaimers, liability, indemnity, governing law, and dispute resolution continue as needed.

These terms are governed by Indian law. Courts in the city of Hoizr's registered office will have exclusive jurisdiction unless applicable law requires another forum.

Notices and legal requests may be sent to contact@hoizr.com. Support requests may be sent to contact@hoizr.com. Hoizr may send notices through the dashboard, event admin area, email, SMS, WhatsApp, push notification, or by posting to the site where permitted by law.